Trex IPTV Refund & Cancellation Policy

1. Unprovisioned or Duplicate Orders

If a payment is charged twice by mistake or if our provisioning server fails to issue working Xtream Codes and M3U credentials for your TRXO- order, we issue a full refund or immediate replacement upon verification.

2. Technical Troubleshooting First

Most playback issues stem from local player configuration, ISP DNS filtering, or regional route selection. Before requesting a refund on an activated line, please reach our 24/7 team via the support form or WhatsApp so we can adjust your server region (USA, EUROP, or ARAB) or provide an alternative host URL.

3. How to Submit a Refund Request

Open our contact page, select Billing & Refund Request, and include your TRXO- order number and the email address used at checkout.